05 Feb Economic Engagement Starts With The Customer
Posted at 07:15h in Forbes 0 Comments
More than 20 years ago, Fred Reichheld of Bain & Company published a book called The Loyalty Effect. Like most powerful insights, it was based on a simple observation. Reichheld’s research showed that banks with the strongest customer and employee loyalty were also the most profitable.
Source: Forbes | Economic Engagement Starts With The Customer